Cancellation & Return

You can cancel your order at any stage before shipment. After you place an order, our team will send a confirmation via WhatsApp, SMS, or call. This is your chance to make changes or cancel.

How to cancel:

• •Reply to our confirmation message on WhatsApp
• •Call our customer care at +880 9612-345678
• •Email us at hello@tanavia.com with your order number

Once the order is shipped:

Cancellation is no longer possible — but you can still use our 7-day Return Policy after receiving the item.

You may return an item within 7 days from the date of delivery. To be eligible, the item must meet the following criteria:

• ✓Unused and in original condition
• ✓All original tags, labels, and packaging intact
• ✓Free promotional items (if any) returned together
• ✓Original invoice or order confirmation included

We accept returns for the following reasons:

• ✓Product is damaged, defective, or broken
• ✓Product is significantly different from the description
• ✓Wrong product was shipped
• ✓Size mismatch (for clothing and footwear)
• ✓Color mismatch from what was ordered

To keep returns fair for everyone, we cannot accept returns in the following cases:

• ✗Items returned after 7 days of delivery
• ✗Used, washed, altered, or damaged items (damage caused by customer)
• ✗Items without original tags, labels, or packaging
• ✗Innerwear, cosmetics, and personal care items (for hygiene reasons)
• ✗Items purchased during final sale or clearance (marked non-returnable)
• ✗Free gifts or promotional items returned without the main product

Returning an item is simple. Just follow these four steps:

For damaged, defective, or wrong items, we offer free replacement as the fastest solution.

• •Replacement is subject to stock availability.
• •If the item is out of stock, we will issue a 100% refund instead.
• •We cover all shipping costs for replacements caused by our error.
• •For size or color swaps, additional shipping charges may apply.

Refunds are processed after we complete inspection of the returned item. Here's how refunds work depending on your payment method:

Note: Delivery charges and COD convenience fees are non-refundable.

Here's what to expect after we receive your return:

• •Day 1-2: Item received and inspected by our team
• •Day 3: Refund approved and initiated
• •Day 7-10: Amount credited to your original payment method

If you don't receive your refund within 10 business days, contact us immediately at hello@tanavia.com and we'll investigate.

If you receive a damaged or defective item, please report it within 24 hours of delivery with photo or video evidence.

• •Send clear photos of the damage and the packaging
• •Include your order number in the message
• •We will arrange a free pickup and replacement
• •If replacement is not possible, we issue a full refund

Have a question about returns or cancellations? Our customer care team is here to help — every day from 10 AM to 8 PM.

• •WhatsApp: +880 9612-345678
• •Email: hello@tanavia.com
• •Facebook: facebook.com/tanavia