Privacy Policy

TANAVIA is a Bangladeshi fashion brand offering shoes, bags, apparel, and accessories. This Privacy Policy applies to our website, mobile experience, and all related services. We may update this Policy at any time without prior notice — changes take effect immediately when posted. Please review this page regularly.

When you interact with TANAVIA, we may collect the following information:

Personal information you provide:

• •Full name (first and last name)
• •Mobile phone number and email address
• •Delivery address, including district and postal code
• •Payment information (bKash/Nagad transaction IDs, card details handled by secure gateways)
• •Order notes and customer support conversations

Information we collect automatically:

• •IP address and browser type
• •Pages you visit and products you view
• •Time spent on the site and links you click
• •Device type and operating system
• •Cookies and similar tracking technologies

We collect information from you in the following ways:

• •When you register an account or place an order
• •When you subscribe to our newsletter or promotions
• •When you contact us via WhatsApp, phone, or email
• •When you participate in surveys, contests, or feedback forms
• •Automatically through cookies when you browse our site

We only collect personal information from you through voluntary actions — we never secretly gather sensitive data.

We use your information to deliver the best possible shopping experience. Specifically, we use it to:

• •Process and deliver your orders accurately
• •Communicate order updates via SMS, email, or WhatsApp
• •Provide customer support and resolve issues
• •Personalize product recommendations and offers
• •Improve our website, products, and services
• •Send promotional messages (only if you opt-in)
• •Detect and prevent fraud, abuse, or security risks
• •Comply with legal requirements in Bangladesh

We never sell or rent your personal information. We only share it in the following limited cases:

• •With courier partners (Pathao, Steadfast, RedX, etc.) to deliver your orders
• •With payment processors (bKash, Nagad, Rocket, card gateways) to complete transactions
• •With legal authorities when required by Bangladeshi law, court order, or valid request
• •To investigate fraud, prevent illegal activity, or protect user safety
• •With your explicit consent for any other purpose

Any third-party partner we work with is contractually required to protect your data and use it only for the agreed purpose.

You are always in control of your data. You may:

• •Update your account information at any time from your account page
• •Opt-in or opt-out of promotional emails and SMS
• •Request deletion of your account and data by emailing us
• •Change your cookie preferences in your browser settings

Note: Even if you delete your account, some information may remain in our archive for legal, tax, and fraud-prevention purposes, as required by law.

We take the security of your data seriously. We use industry-standard technical, physical, and administrative safeguards to protect it:

• •All website traffic is encrypted with HTTPS/SSL
• •Passwords are hashed with modern algorithms (never stored in plain text)
• •Only authorized staff can access customer data, on a need-to-know basis
• •Payment information is handled by PCI-compliant gateways — never stored on our servers

While we work hard to protect your data, no method of transmission over the internet is 100% secure. By using our site, you acknowledge this inherent risk.

As a TANAVIA customer, you have the right to:

• •Access the personal data we hold about you
• •Request corrections to any inaccurate information
• •Ask us to stop using your data for marketing
• •Request full deletion of your personal data across all platforms
• •File a complaint if you believe your data has been misused

To exercise any of these rights, email us at hello@tanavia.com. We will process your request within one business day and confirm the update.

Our website uses cookies and similar technologies to remember your preferences, keep your cart contents, and understand how visitors use our site. Cookies are small text files stored on your device.

You can disable cookies in your browser settings at any time, but some parts of our website may not work properly without them.

TANAVIA is not intended for children under 13 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a new effective date. Continued use of our services after changes are posted means you accept the updated Policy.